"Extending IT service management abilities beyond technological know-how services to handle company-centric use cases; taking care of service need and supply by way of a popular System, portal, and service catalog; and rushing up innovation and workflow automation through PaaS/small-code progress tooling." - Charles Betz, Forrester The service catalogue is https://erickllgas.slypage.com/33924410/5-tips-about-enterprise-service-management-esm-you-can-use-today